Refund & Return Policy
Last Updated: 18 September 2026
At Morecal.in, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under our return policy, you may request a return or replacement subject to the terms below.
1. Return Eligibility
A product may be eligible for return or replacement when:
- You have received a damaged product.
- You have received a defective or non-functional product.
- You have received a wrong or different product from what was ordered.
- The product received is missing essential parts or accessories.
- The product does not match the product ordered, subject to verification.
To be eligible for a return, the product should generally be unused and in its original condition, packaging, labels, accessories, and other included materials should be retained wherever applicable.
Return requests must be submitted within [7 days] of delivery.
2. Products That May Not Be Eligible for Return
Returns may not be accepted for products that:
- Have been used, installed, modified, damaged, or altered by the customer.
- Are returned without original packaging or accessories where those are required for verification.
- Show signs of misuse, accidental damage, or improper installation.
- Are damaged after delivery due to customer handling.
- Are otherwise identified as non-returnable on the product page.
Certain products may have specific return conditions. Please check the product description before placing an order.
3. Damaged or Incorrect Products
If your package arrives damaged or you receive an incorrect product, please contact us as soon as possible.
For faster verification, we may ask you to provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A short video showing the issue, where required
Once the issue is verified, we may arrange a replacement, return, refund, or another appropriate resolution depending on the circumstances and product availability.
4. How to Request a Return
To request a return, contact us at:
Email: info@morecal.in
Phone: +91 96255 65957
Please include:
- Order number
- Customer name
- Registered phone number or email address
- Reason for return
- Relevant photographs or videos, if required
Our support team will review the request and provide the next steps.
5. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
All return requests are subject to verification. Once the request has been reviewed, we will inform you whether the product is eligible for return and provide further instructions.
Products should not be shipped back to us without receiving return instructions from our team.
6. Return Shipping
For products approved for return due to an incorrect, defective, or damaged item received from us, return shipping may be arranged or reimbursed according to the circumstances.
For other eligible returns, return shipping charges may be borne by the customer.
Any applicable return shipping charges will be communicated before the return is processed.
7. Replacement
Where applicable, we may offer a replacement instead of a refund.
Replacement depends on product availability. If the same product is unavailable, we may provide another resolution, such as a refund, subject to the applicable terms.
8. Refunds
Once a returned product has been received and inspected, we will determine whether the refund is approved.
Approved refunds will generally be processed using the applicable payment method or another suitable method available for the transaction.
The time taken for the refund to reflect in your account may depend on the payment provider, bank, or financial institution.
9. Cancellation of Orders
You may request cancellation of an order before it is dispatched, subject to the status of the order.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
To request cancellation, contact us as soon as possible at:
info@morecal.in
+91 96255 65957
10. Exchange Policy
Where an exchange is available, the product must meet the applicable return eligibility requirements.
Exchanges are subject to product availability. If the requested replacement product is unavailable, we may provide another applicable resolution.
11. Inspection and Verification
All returned products may be inspected before a return, replacement, or refund is approved.
If a returned product is found to have been used, altered, damaged through customer handling, or otherwise not meet the eligibility requirements, the return request may be rejected.
12. Refund Processing Time
After the return is approved and the product has successfully passed verification, refunds will normally be initiated within [3–7 business days].
The final time for the amount to appear in your account depends on the relevant payment provider or bank.
13. Non-Delivery and Transit Issues
If your order has not been delivered within the expected delivery period or appears to have been lost or significantly delayed in transit, please contact us.
We will coordinate with the relevant shipping or logistics provider and assist you with the issue.
14. Contact Us
For return, replacement, cancellation, or refund-related queries, contact us:
Morecal.in
Email:
info@morecal.in
Phone:
+91 96255 65957
Address:
677, 1st Floor, Gali Nal Bandan,
Chota Bazar, Kashmere Gate,
Delhi – 110006, India
Business Hours:
Monday – Saturday, 11:00 AM – 7:30 PM
15. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our products, services, operational processes, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.